Everyone talks about service or even service mentality. Nevertheless there are less and less customer who can report on good service experiences. Service is transmitted through real emotions. This is also the reason why we – as a customer – feel comfortable or not. Classic service- or sales-trainings do not help to create a positive service experience for your customers. It is more about people who are enthusiastic. About their company, their products or their colleagues.
What makes your company special? What is the service level that you want to achieve and that you are able to provide? What fits to your corporate culture, to the teams, and especially to your customers? How can this service be experienced? And above all: what do your employees need to be enthusiastic role models?
Together with you we analyse very closely what you really need and what suits your business. And especially which actions fit to the level of maturity your organisation has at the moment. It is absolutely useless to tackle thousands of projects at the same time. You decide with which method you would like to discover your true service culture.